Shopping Guide

In these terms and conditions, the "Company" means “Pantry Centrale” and the "Customer" means any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. 

General

  1. The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to the company's acceptance at its sole discretion and stock availability.
  2. The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Pantry Centrale reserves the right to offer alternative product/s to the Customer of similar value and style.
  3. Prices charged for purchases on this website occasionally may be different from those charged in our stores.
  4. The prices charged are those applicable on the day you order.
  5. All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before delivery.
  6. It is illegal to sell alcohol to people under the age of 18. By placing an order of alcohol products, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, or delivery shall be withdrawn and attempted at another agreed time.

Registration 

  1. You are required to register before placing any order through this website. You must provide us with accurate, complete and up-to-date registration information.
  2. You must inform us immediately of any changes to the information that you have provided so that we can communicate with you effectively.

Breakage

  1. It is the receiver's responsibility to check the condition of any goods received, at the time of delivery.  Claims (if any) must be lodged to our customer service 2363-6966 at the time of delivery (8 am to 10:30 pm from Monday to Sunday), otherwise we shall have the discretion to refuse your claim after delivery.
  2. Refunds are applicable to expired products.  No refunds for All Fresh Food.
  3. The refund amount will be deducted from your next order.

Payment term

  1. All product prices listed are in HK dollars.
  2. We accept payment by Visa, Master, AE.
  3. The Company reserves the right to change the payment terms for any order without prior notice.
  4. For purchases for which prices are determined by the weight of products, the final cost of your purchase will be shown on the receipt when your order is delivered. Any discrepancy in price will be settled in cash at the time of delivery.

Delivery

  1. We will confirm the delivery day with you directly. All orders will be delivered within 7 working days from the day of your order. We offer delivery to a single location only.
  2. Delivery service will be suspended when typhoon signal NO. 8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule the delivery time.
  3. We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the delivery time arranged.
  4. It is the responsibility of the customer to notify the company immediately of any change to their delivery address or contact phone number

Dispute

  1. Pantry Centrale may revise these terms and conditions at any time without prior notice. If any dispute arises, Pantry Centrale’s decision shall be final.

Delivery Fee:

Hong Kong Island

Purchases $500 and above

FREE

Purchases less than $500

HK$100

Kowloon

Purchases $800 and above

FREE

Purchases less than $800

$150

New Territories (delivery only on Tuesday and Saturday)

Purchases $1000

$100

Purchases less than $1000

No services

Outlying Islands

No services

 

 

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