In these terms and conditions, the "Company" means “Pantry Centrale” and the "Customer" means any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. 


  • 1. The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to company's acceptance at its sole discretion and stock availability.
  • 2. The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Pantry Centrale reserves the right to offer alternative product/s to the Customer of similar value and style.
  • 3. Prices charged for purchases on this website occasionally may be different from those charged in our stores.
  • 4.The prices charged are those applicable on the day you order.
  • 5. All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before delivery.
  • 6.It is illegal to sell alcohol to people under the age of 18. By placing an order with alcohol products, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.

  • 7.You are required to register before placing any order through this website. You must provide us with accurate, complete and up to date registration information
  • 8.You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.

  • 9. It is the receiver's responsibility to check the condition of any goods received, at the time of delivery.  Claims (if any) must be lodged to our customer service 2363-6966 at the time of delivery (8 am to 10:30 pm from Monday to Sunday), otherwise we shall have the discretion to refuse your claim after delivery.
  • 10. Refund is applicable to expired products.  No refund for All Fresh Food
  • 11. Refund amount will be deducted from your next order.

    Payment Terms:
  • 12. We accept payment by Visa, Master, AE
  • 13. All product prices listed are in HK dollars
  • 14. The Company reserves the right to change the payment terms for any order without prior notice.
    For purchases for which prices are determined by the weight of products,
    The actual cost of your purchase will be charged according to the actual weight of products delivered , will be shown on the receipt when your order is delivered and balanced cash at the time of delivery to the delivery guy.

  • 15. We will confirm the delivery day with you directly. All order will be delivered within 7 working days from the day of order. We offer delivery in single location only.
  • 16. Delivery service will be suspended when typhoon signal NO. 8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
  • 17. We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
  • 18. It is the responsibility of the customer to notify the company immediately of any change to their delivery address or contact phone number.


  • 19. Pantry Centrale may revise these terms and conditions at any time without prior notice. If any dispute arises, Pantry Centrale's determination shall be final.      


Delivery Fee:

Hong Kong Island

Purchases $500 and above


Purchases less than $500



Purchases $800 and above


Purchases less than $800


New Territories and Outlying Islands

No services